Terms and Conditions
At HSA Dermal Clinic, we want to ensure that all our clients are satisfied with our treatments and services. However, we have specific policies regarding cancellations, refunds, and the suitability of products and treatments.
Please ensure you have read and fully understood our terms and conditions before booking or purchasing a treatment or product at HSA Dermal Clinic.
Appointments
- All therapists at HSA Dermal Clinic are trained and approved per the company’s treatment protocols; therefore, HSA Dermal Clinic does not guarantee continued treatment with a named therapist.
- Before your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance, this may result in the cancellation of your appointment, reduced treatment time, or additional fees being charged. For specific treatments, we ask that you are prepared for your treatment:
- HSA Dermal Clinic will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance.
- All treatments cancelled by HSA Dermal Clinic will be rebooked as soon as convenient for our client.
- If you cannot attend your appointment, don’t hesitate to contact us at least 48 hours before your appointment. Any cancellation within 48 hours of your appointment will result in the loss of the treatment from your value pack or your deposit being redeemed.
- If you do not attend your appointment, you will lose your deposit or your treatment being redeemed. We understand that unforeseen circumstances may arise, but we appreciate your understanding in respecting our time and resources.
- Late arrival to your appointment may result in a reduction in your treatment or forfeit of the appointment.
Deposits
- A £40 deposit is required when booking to secure an appointment with HSA Dermal Clinic. Your deposit will then be redeemed against the value of the treatment or products.
- For the terms of deposit refunds, please refer to the cancellation policy.
Cancellation Policy
- Our cancellation policy is in place to ensure that we can maximise our appointment availability. This ensures we can offer a cancelled appointment time to a client who needs it.
- Should you need to cancel or reschedule, we kindly ask that you call us at least 48 hours before your appointment. Any cancellation within 48 hours will result in your deposit or treatment being redeemed.
- Payment Protection will be applied automatically upon cancelling the appointment.
- Please note that cancellations can only be made by calling us during our opening hours at 02080900880. Emails and out-of-hours messages will not be accepted.
Suitability for treatment
- Please note that our treatments and services are not transferable to other individuals. It is ultimately your responsibility to determine if a product or treatment suits you, as our procedures may not be appropriate for everyone. Therefore, we advise you to provide us with your relevant medical history, medication details, and all necessary information requested in our consent / medical forms and inform us of any factors affecting your treatments.
- We strive to provide the best possible service and results, but we cannot guarantee specific outcomes or results. We encourage you to work with our HSA Dermal Clinic team to have realistic treatment expectations.
- We cannot treat clients under 18, pregnant or breastfeeding.
Pricing and Payments
- Pricing: Consultation and treatment prices may vary, especially during promotional periods. Please refer to pricing on the website or in the clinic.
- Treatment quotations: When a client has been given a quote not subject to promotional discounts, this price will be honoured for up to 6 weeks.
- Payments: We ask that you make payment via card or a secure payment link where possible.
- 0% Finance: we also offer 0% finance to help you spread the cost of treatment. Please speak to an HSA Dermal Clinic team member for more details.
Courses of treatment and Packages
- Payments: All treatments purchased as a course or package must be paid for in full before the first treatment.
- Package or course expiry: All treatments from a course must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed, and a new package will need to be purchased.
- Package refunds: Packages or courses of treatment are only refundable for medical reasons. Any refund agreed between the client, and HSA Dermal Clinic is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.
- All offers are limited to one per person and cannot be used with other offers or product purchases.
No-Return Policy for HSA Dermal Clinic
- At HSA Dermal Clinic, we take pride in providing our clients with high-quality aesthetic and skincare services. However, due to the nature of our services and the risk of contamination, we have a strict No-Return Policy.
- We do not accept returns or offer refunds on any of our services or products, including but not limited to aesthetic treatments, packages, special offers and promotions and skincare products. All sales are final.
- We understand that there may be instances where a client may be unsatisfied with their treatment or product. In such cases, we encourage clients to reach out to us immediately and provide us with feedback. We will do our best to address any concerns and provide a satisfactory resolution.
- We take every precaution to ensure that our services and products are of the highest quality and meet all safety standards. We use only FDA-approved devices and follow strict medical protocols. However, we cannot guarantee individual outcomes, and results may vary.
- You acknowledge and accept our no-return policy by receiving services or purchasing products from our clinic. Don’t hesitate to contact our staff for assistance if you have any questions or concerns.
Refund Policy
At HSA Dermal Clinic, we strive to provide exceptional treatments and products to our clients. However, we understand that there may be situations where refunds are necessary. Therefore, we have formulated our refund policy to ensure our clients are satisfied and well-informed about the process.
- We regret to inform you that we do not offer refunds for treatments or products administered or sold. We encourage our clients to carefully consider their choices before making a purchase.
- HSA Dermal Clinic will not provide refunds on treatments provided in good faith or refunds on treatments if the patient has had an adverse reaction to treatment.
- If you are medically advised not to continue with your course of treatment, we request that you provide us with your doctor’s medical report. Suppose the medical report provides evidence for cancellation. In that case, you will be entitled to a full refund, provided no treatment sessions have yet been conducted.
- If you have already pre-paid for multiple treatment sessions and need to cancel due to medical reasons with evidence, we will refund the value of the remaining sessions yet to be conducted. We aim to ensure that our clients receive a fair and transparent refund process, and we reserve the right to make any necessary adjustments to our policy in the future.
- Our treatments and services are not transferable to other individuals or clinics. It is ultimately your responsibility to determine if a product or treatment suits you, as our procedures may not be appropriate for everyone. We advise you to provide all necessary information requested in our consent forms and inform us of any factors affecting your treatments.
- We follow the UK Consumer Law regarding refunds, meaning that refunds will only be provided in cases of faulty products or services. We do not offer refunds for changing your mind, finding cheaper alternatives elsewhere, or deciding that you no longer have use for a product or treatment.
Complaints Policy
If you wish to make a complaint, please ask to speak directly with the clinic manager, or you write to the clinic manager at the clinic address. We will acknowledge all written complaints within five working days and respond within twenty working days or explain why the response is taking longer and when they can expect a response.
COVID - 19
Set out below are the terms on which HSA Dermal Clinic provides services to its clients in the period following the relaxing of COVID-19 restrictions in April 2021. These additions and amendments to our normal business terms and conditions have been implemented to ensure that we provide the safest environment during the COVID-19 pandemic.
- We will continue to operate our 24-hour cancellation policy. However, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment on 02080900880.
- If a member of your household develops COVID-19 symptoms or tests positive 14 days post your appointment, you must follow the government guidelines and let us know.
- To allow for social distancing, all clients are asked to arrive only 5 minutes prior to your appointment.
- We reserve the right to cancel or postpone a consultation or treatment if you present with COVID-19 symptoms.
- We reserve the right to cancel or postpone a consultation or treatment if a member of staff presents with COVID-19 symptoms.
- Will also need to limit the numbers in our waiting rooms. If the clinic reaches the maximum capacity to allow social distancing, you may be asked to wait in your car until your practitioner is ready
- You will be asked to comply with our clinic COVID-19 Regulation, which includes wearing a mask, having your temperature taken and sanitising your hands on arrival.
- If you require another person to be present, this must be agreed in advance with the Clinic Manager
In the event of a lockdown
In the event of governmental restrictions or a general lockdown that would prevent the clinic from operating, HSA Dermal Clinic will close its doors, cease to conduct any services and all treatments will be cancelled or rescheduled to an appropriate time based on governmental guidelines. In this case, no refunds under any cause whatsoever will be issued.