Customer Testimonials

Efficient, friendly and explained everything in detail. Removed my skin tag completely and I will definitely go back for the rest to be removed

Excellent customer service !

This is my third visit to HSA and second with Hala. Everything was explained clearly throughout the process, which made me feel comfortable. My skin feels amazing, and the whole environment was so friendly and welcoming. I’m really happy with the experience and would definitely recommend!

A lovely, fun and relaxing experience. Halla is very gentle and caring.

Fantastic clinic, the bumps on my forehead were removed quickly and painlessly.

Very professional personnel advice.Great care taken to explain every aspect of treatment.Super efficient, sensitive with a very positive outcome.Thank you so much.

Had wonderful experience at the clinic. Hala was welcoming, professional and friendly. She explained the procedures clearly and broke down the treatment and the prices. She went above and beyond to ensure that I understood it well Would definitely recommend the clinic to my friends

Always such expert and gentle care by Hala. Thank you so much. See you in 3 months! X

I have just had my first session at the HSA Dermal Clinic in Richmond, the therapist was lovely and talked me through the whole process, which was very relaxing - more importantly for me - it is to rejuvenate my skin using Exillis Ultra 360 Radiofrequency for Face + Neck - will update after final treatment. Check out their amazing list of treatments for body and face.

I have wanted this particular treatment for a couple of years but was nervous . When I came across this clinic , I felt like I was making a safe choice . I was right . Hala is thorough , relaxed but professional . She even offers an inclusive top up in 2 weeks so incredibly good value . I have yet to see my results ( 10 days) but can highly recommend based on what I have experienced . She said I had excellent skin and didn’t try and sell me anything ! I really feel she is a safe pair of hands :)

Excellent service from start to finish. The staff are knowledgeable, welcoming, and professional. My laser hair removal treatment is working really well, and I’ve seen great results much sooner than expected.

Thank you so much for recommending the best solution for my skin and for providing such a tailored and thoughtful service. I’m looking forward to continuing all my future skin treatments with Hala. I believe l am in the best hands!!

Very professional friendly and high quality clinic. I’d never been to one before and was made to feel very comfortable and given all the options clearly and transparently in my consultation. Thank you for your help.

Had my first appointment at HSA today for IPL treatment with Cagla, and I couldn't have asked for a better experience. She was friendly, professional, and genuinely ethical in her approach. I particularly appreciated that she was aware of my hearing loss without me needing to explain it, and she took the time to clearly talk me through the procedure, even though I'd had IPL treatment many years ago. Based on my experience, the level of care and customer service at HSA is far superior to a more expensive clinic closer to my home, which didn't even respond to my enquiry after several days. I'm very happy with my experience and will definitely be returning for the rest of my planned treatments.

HSA provides clear pricing and excellent customer service in which results are the key measure. Very satisfied with the quality, attention to detail and care of the service.

Wonderful experience Dr hala is so nice and perfect in her work Everyone in Hsa is welcoming and make you feel comfortable They are the best in Richmond

The person on the other end was really calm and friendly and reassuring booked a consultation straight away

The best care in Richmond. I will miss Hala.

Excellent service

I've wanted laser hair removal for years and finally took the plunge, and honestly couldn't be happier. The clinic was clean, professional, and the staff were so friendly and reassuring from the start. I was worried it would be painful, but it felt like a quick little snap or warm pinch - totally manageable, After just 3 sessions, the difference is incredible! The hair is so much finer, grows back super slowly, and large patches have stopped growing completely. No more shaving every day, no more cuts, no more waxing pain... it's saved me so much time and hassle. My skin is so much smoother and softer too. Worth every single penny - 100% recommend!

Excellent work

My first visit, amazing, professional and feel so relaxed. Discussed the treatments and so glad I have found this clinic.

I always enjoy my time with Hala. The clinic creates a comfortable environment and Hala is always very welcoming and takes great care and attention with her treatments. Hugely recommend as I’ve become a regular over the last couple of years. ❤️

Excellent, professional, reliable and friendly service with brilliant results.

I loved it! All the team were great. Loved the honesty and how they could help and guide and build me a well structured process!

I had a skin tag on my eyelid and the NHS refused to remove it on the grounds that it was cosmetic. I was quoted many hundreds of pounds by a hospital to do it privately so was very pleased when HSA said that they could remove it for a fraction of the cost and in a few days. The service was very professional and friendly and took less than 30 minutes resulting in total removal of the tag. Highly recommended.

Hala always knows what I want. Always a great experience and always great results.

Hala was very kind and polite. I feel very welcome and taken care of.

Attended HSA today. Was seen before my appointment time and was looked after very thoroughly and sensitively. Would recommend HSA highly.

Very professional

I love this place. Hala is warm, friendly and knowledgeable, I’ve been going back for a few years now and wouldn’t go anywhere else

Fantastic service, incredible people, and top of the range products! They have both the know-how and the personal touch to help you achieve your desired results! 5 stars doesn’t cut it they deserve more! Couldn’t recommend them more.

I’ve been a client of Hala’s for years and trust her implicitly. I tried a new treatment and I’m so impressed with the results. Hala is a true professional and has excellent expertise and skill. I can’t thank you enough!

Had a fantastic hydra facial.

Highly recommend this clinic. Charlotte is amazing and very attentive. I'll definitely come back soon.

I recommend coming here I was nervous getting Botox for the first time for my eyes. Hala was very patient explained everything and gave me a natural result, I’m very happy with! I also came in for laser and a facial and loved both! My hometown clinic Very knowledgeable and they use great products!

Booked a course of three SkinPen microneedling sessions. Even after the first session I could see a noticeable difference, especially in a scar on my face — far better than I expected. Caglia is very professional, extremely knowledgeable, and makes you feel completely at ease. A great experience from start to finish

Hala is just amazing 👏. Very polite and knowledgeable, she always give right advise without being pushy towards any treatment. Highly recommend

Wonderful experience at HSA! The clinic is beautiful, the staff are professional and welcoming, and the treatment was fantastic. My skin feels refreshed, glowing, and healthy. I’ll definitely be coming back and recommend it to everyone!

I could not recommend Hala highly enough. She is incredibly professional and knowledgable and makes you feel so at ease.

Faultless customer service and care. Lovely and very kind natured therapist.

I was greeted at the door by a warm and welcoming lady, who I later realised was the owner. Unlike many beauty clinics that seem more focused on making money, HSA genuinely cares about its clients and always does what is best for you. My treatment was carried out by Cagla, who is a wonderful, gentle, and caring person. I’m not the most patient, so I expected my 1.5-hour treatment to feel very long, but it went by quickly and was incredibly relaxing thanks to her. I have my final treatment next week and will genuinely miss my visits and chats with Cagla. I would highly recommend HSA to my friends.

I’ve had an excellent experience at HSA Dermal Clinic. The team consistently provides outstanding service and always makes me feel comfortable and at ease. I’m extremely happy that I found this place and wouldn’t hesitate to recommend it to anyone. I look forward to continuing my treatments, as they’ve helped me feel more confident in myself.

Hala is unbelievably attentive and always knows what treatment I need.